Refund Policy

Last updated: September 9, 2026

Starting a return

A request needs the order number, checkout email, and details of the issue. If the item is damaged, defective, incorrect, incomplete, or materially unlike its listing, attach product and package photos or video. Returns sent without approval are not accepted.

Returning the item

Approved items must be mailed back with the free label provided in the original package. We do not assess a restocking fee; replacement availability controls exchanges.

Original payment method

Refund processing takes place within 10 days after approval and uses the original payment method. A bank or card issuer can take longer to display the credit.

Return coverage

Returns are available for items with or without a defect, and an exchange may be requested. Choosing incorrectly, changing preference, or simply reconsidering qualifies as a non-defective reason.

Item condition

The return-request window lasts 30 days from the delivery date. For a non-defective return, the product must be new, unused, and in its original state with all packaging, labels, and accessories.